To whom it may concern,

I would like to express my appreciation for the very good service that you provided when my husband and I rented a vehicle from your firm.  During the ride from the airport, I lost my gold bracelet in your van. We called and not only did your employee find it but she delivered it to us back at the airport. How lucky you are to have an honest, pleasant employee.

Thank You again.

Sincerely,

NEXT